{"id":50449,"date":"2023-10-26T10:55:46","date_gmt":"2023-10-26T08:55:46","guid":{"rendered":"https:\/\/uds-parts.com\/?page_id=50449"},"modified":"2023-12-20T11:05:06","modified_gmt":"2023-12-20T10:05:06","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/uds-parts.com\/en\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"\n<div style=\"height:30px;--spacer-height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-color-5-background-color has-background is-layout-constrained wp-container-core-group-is-layout-c6d858f5 wp-block-group-is-layout-constrained\" id=\"header\" style=\"padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px\">\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-image-fill is-media-expanded\"><div class=\"wp-block-media-text__content\">\n<div style=\"height:70px;--spacer-height:70px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"yoast-breadcrumbs wp-block-yoast-seo-breadcrumbs\"><span><span><a href=\"https:\/\/uds-parts.com\/en\/\">Home<\/a><\/span> \/\/ <span class=\"breadcrumb_last\" aria-current=\"page\">Customer service<\/span><\/span><\/div>\n\n\n<div style=\"height:10px;--spacer-height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading has-text-color\" style=\"color:#323232\">Customer service<\/h1>\n\n\n\n<p>United Driveline Systems, \u201cUDS\u201d, offers its customers high-quality products for competitive prices and with reliable delivery times. UDS only supplies to companies and institutions with a valid VAT number.<\/p>\n\n\n\n<div style=\"height:70px;--spacer-height:70px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><figure class=\"wp-block-media-text__media\" style=\"background-image:url(https:\/\/uds-parts.com\/wp-content\/uploads\/Landbouw-tuinbouw-machines-onderdelen-UDS-1024x683.jpg);background-position:50% 50%\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/uds-parts.com\/wp-content\/uploads\/Landbouw-tuinbouw-machines-onderdelen-UDS-1024x683.jpg\" alt=\"\" class=\"wp-image-50313 size-full\" srcset=\"https:\/\/uds-parts.com\/wp-content\/uploads\/\/Landbouw-tuinbouw-machines-onderdelen-UDS-1024x683.jpg 1024w, https:\/\/uds-parts.com\/wp-content\/uploads\/\/Landbouw-tuinbouw-machines-onderdelen-UDS-300x200.jpg 300w, https:\/\/uds-parts.com\/wp-content\/uploads\/\/Landbouw-tuinbouw-machines-onderdelen-UDS-600x400.jpg 600w, https:\/\/uds-parts.com\/wp-content\/uploads\/\/Landbouw-tuinbouw-machines-onderdelen-UDS-400x267.jpg 400w, https:\/\/uds-parts.com\/wp-content\/uploads\/\/Landbouw-tuinbouw-machines-onderdelen-UDS-768x512.jpg 768w, https:\/\/uds-parts.com\/wp-content\/uploads\/\/Landbouw-tuinbouw-machines-onderdelen-UDS.jpg 1254w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n<\/div>\n\n\n\n<div style=\"height:100px;--spacer-height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-8a400663 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Delivery information and conditions<\/h2>\n\n\n\n<div style=\"height:20px;--spacer-height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-essential-blocks-accordion\"><div class=\"eb-parent-wrapper eb-parent-eb-accordion-30n4pyp \"><div class=\"eb-accordion-container eb-accordion-30n4pyp\" data-accordion-type=\"accordion\" data-tab-icon=\"fas fa-angle-right\" data-expanded-icon=\"fas fa-angle-down\"><div class=\"eb-accordion-inner\">\n<div class=\"eb-accordion-item-3ckflpe eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">Prices<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p class=\"has-medium-font-size\">UDS prices are per item, package or per metre. These are always stated in \u20ac and exclude 21% VAT.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-medium-font-size\">The prices you see in our online shop are gross prices. As UDS client or future client, once you have registered you are eligible for discounts or net prices for larger higher quantities per article. These discounts and\/or net prices are tailored for your company.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-qoa60qf eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">Payment<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p class=\"has-medium-font-size\">Payment can be made by Ideal or Mr. Cash. On request, it is possible to receive deliveries on open account.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-bsbtuoi eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">Delivery times<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p class=\"has-medium-font-size\">UDS uses 4 delivery times:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">In stock (green) ordered on working days before 3.00 pm = delivery within 2 working days<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Within 5 working days (blue)<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Within 10 working days (orange)<\/li>\n\n\n\n<li class=\"has-medium-font-size\">On request (Bordeaux red). These are mainly products that are custom-made which means that delivery times can fluctuate.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size\">After you have placed your order, you will receive an order confirmation from UDS, stating the planned delivery date.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-boi6nd4 eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">Delivery conditions<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<ul class=\"has-color-7-color has-text-color has-medium-font-size wp-block-list\">\n<li>Orders above \u20ac500 excluding VAT will be delivered free of charge within the EU. For countries outside the EU on request.<\/li>\n\n\n\n<li>For orders less then \u20ac500 you pay \u20ac 13,75 shipment costs. (Benelux \u20ac 11,00) The VAT amount is calculated over the order amount including shipment costs<\/li>\n\n\n\n<li>Customisation: other delivery conditions may apply; these will be indicated in the relevant quotation\/order confirmation.<\/li>\n<\/ul>\n\n\n\n<p><a href=\"https:\/\/uds-parts.com\/wp-content\/uploads\/Metaalunievoorwaarden-2019-Engels-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>-&gt; We work in accordance with the Metaalunie delivery conditions<\/strong><\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-zywx1e5 eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">Delivery<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p class=\"has-medium-font-size\">UDS cooperates with DPD for the delivery of packages. If your shipment is too large for the packing service, your shipment will be delivered by our selected forwarder.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"eb-accordion-item-sem1xo9 eb-accordion-wrapper\" data-clickable=\"false\"><div class=\"eb-accordion-title-wrapper\" tabindex=\"0\"><span class=\"eb-accordion-icon-wrapper\"><span class=\"fas fa-angle-right eb-accordion-icon\"><\/span><\/span><h3 class=\"eb-accordion-title\">Returns<\/h3><\/div><div class=\"eb-accordion-content-wrapper\"><div class=\"eb-accordion-content\">\n<p class=\"has-medium-font-size\">It sometimes happens that an order is placed incorrectly. If you notice this within 10 days of delivery you should contact UDS after which you can return the order to us at your cost, as long as the products are unused and undamaged. You will receive a credit note from UDS for the returned products. Please understand that if customised products are ordered  incorrectly we will need to consult with you regarding the best possible solution. For other delivery conditions, please see the \u201cMetaalunie conditions\u201d. <a href=\"https:\/\/uds-parts.com\/wp-content\/uploads\/Metaalunievoorwaarden-2019-Engels-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Click here<\/a>.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Not finding what you\u2019re looking for?<\/strong> Many more items are available than are listed in our online shop! For more items, please <a href=\"https:\/\/uds-parts.com\/en\/contact\/\">contact<\/a> UDS or click on our suppliers\u2019 catalogues. You can find these under the heading: <a href=\"https:\/\/uds-parts.com\/en\/brands-suppliers\/\">Brands\/Suppliers<\/a>.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div style=\"height:70px;--spacer-height:70px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customer service United Driveline Systems, \u201cUDS\u201d, offers its customers high-quality products for competitive prices and with reliable delivery times. UDS only supplies to companies and institutions with a valid VAT number. Delivery information and conditions<\/p>\n","protected":false},"author":1350,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_eb_attr":"","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"30504,11314,31453,36291,16073,35188","_relevanssi_noindex_reason":"","inline_featured_image":false,"footnotes":""},"class_list":["post-50449","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer service - UDS Parts<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uds-parts.com\/en\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer service - UDS Parts\" \/>\n<meta property=\"og:description\" content=\"Customer service United Driveline Systems, \u201cUDS\u201d, offers its customers high-quality products for competitive prices and with reliable delivery times. 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